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BuiltWithNOF

Don’t take our word for it listen to what our customers have said - 100% enjoyed their stay and would definitely return !!

Feedback is now taken from an online survey sent to guests straight after the first night courtesy call we provide, this has replaced the paper based survey we initially used but the questions and ratings are the same. Guests have the chance to rate our apartment good/average/poor on a number of categories - some similar comments have been combined but all comments are recorded and feedback is unedited. Many guests have said we should have an excellent rating - currently we are unable to do this !

There is also unprompted feedback on our facebook site (covers all 3 apartments) and our new google maps entry.

Last Update: 23/10/2017.

Our survey form asks the following questions and this is the summary of the ratings we have received. If you click on the link you will see all the feedback comments made or you can just read the examples below the score. We also have some freeform feedback being left on our facebook page - click here to view it !

  • Question 1: Was the correspondence received about your holiday clear and understandable ?
  • Score:        100% Good

    ”Good. Brilliant. 5 Star. Really was the best we've ever experienced!”, “Excellent...”, “Perfect...”, “Content list was very useful”, “Very good”, “Good+”, “From first point of contact, excellent service”

    Click here to see all the comments made

  • Question 2: How did you rate the cleanliness of the apartment ?
  • Score:        100% Good

    “its nearly like walking into a show house !”, Really was spotless. Again 5 star”, “Excellent...”, ”Brilliant...”, “Spotless - extremely clean”, “Perfect...”, “Amazing - like walking into a show home...”, “More than good, we would say excellent !”

    Click here to see all the comments made

  • Question 3: Did you find the apartment well equipped ?
  • Score:        100% Good

    “Excellent...”, ”There was nothing that the owners hadn’t thought of !”, “Wanted for nothing...”, “Brilliant ! So many thoughtful touches”, “Outstanding”, “Fantastically equipped”

    Click here to see all the comments made

  • Question 4: Was the “holiday pack” useful ?
  • Score:        100% Good/0% Average

    ”Brilliant ! Faultless presentation !”, “Excellent”, “Very useful”, “Fantastic”, “Excellent”, “Extremely useful - well researched !”

    Click here to see all the comments made

  • Question 5: Was the apartment “good value for money” ?
  • Score:        97% Good/3% Average

    “Very good value, this is our second stay and the apartment is such quality, wonderful atmosphere and definitely value for money”, “Excellent. Would book tonight if it was available !”, “Excellent...”, ”Worth every penny...”, “5 star accommodation - value for money”, “Certainly was !”, ”First time in this area for many years and worth every penny !”, “Yes, would definitely book again !”

    Click here to see all the comments made

We also ask people for “any other comments they wish to make - click here to see  what they say and here’s a few examples:

    “Always a pleasurable experience staying at the apartment, we have now returned several times over the last few years and will hopefully continue to do so in the future”, “Once again well done you two the new decor is really beautiful and so much thought has gone into making this apartment HOME FROM HOME.”, “Very much, I have never stayed in an apartment so well equipped and comfortable and would never stay anywhere else in Whitby “,”Everything was excellent !”, “We defy any apartment to be better equipped or maintained or be more comfortable than this one.”,“ Beautiful apartment, excellent customer service from very friendly owners, nothing is too much trouble for them. We love Whitby and will definitely stay there again.”, ”Yes - we loved it ! We will be back very soon. We wish it was available tonight or tomorrow ! Had the best time and the most wonderful break !”, “The best holiday accommodation we have stopped in”, “Spot on”, “Excellent accommodation and facilities”, “Loved it, thank you”, “Extremely comfortable. Luxurious quality”, “Fantastic apartment”, “Everything is over and beyond expectations. Some go the extra yard, but Janette & Chris go the extra mile!”, “Loved every minute of it!”

We also ask people for “any suggested improvements. We really do listen to what people say and if you click here you will see what people have suggested and also what has been implemented by us in response to this feedback - note that older suggestions have been removed where they have been actioned. Here’s a few examples:

    “Internet access”, ”Spare set of keys”, “Baby bath”, “Clock in lounge”, “Night lights”, “Visitors book”, “More storage in bathroom”, “coffee maker”  - all implemented !!

But there are also these comments:

    ”None, can’t fault anything, perfect”, “Just right - you have thought of everything”, “Can’t imagine anything”, “Nothing to improve on”, “For us it was absolutely perfect !”, “Chris and Janette you should be really proud of what you have achieved as it really is a home from home !”

Note: Feedback is very important to us so please keep telling us what you like and even things you don’t like or think we should change - we do act on what you say...

Owner: Janette Lee

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